Refund policy

RETURNS AND EXCHANGES POLICY

Effective Date: September 2, 2026

We want customers to receive the product that was ordered and approved. This policy explains when a product may be returned or exchanged.

Zees Belts is owned and operated by Hoorz Sports LLC.

1. STANDARD, NON-CUSTOM PRODUCTS

A standard product that was not customized, personalized, engraved, specially manufactured, or marked final sale may be returned within 30 calendar days after confirmed delivery if:

• The product is unused and unworn;
• It remains in substantially the same condition in which it was received;
• All included accessories and packaging are returned;
• There is no damage caused after delivery; and
• The customer obtained written return authorization before sending it.

1. CUSTOM AND MADE-TO-ORDER PRODUCTS

Products manufactured, engraved, sized, colored, plated, designed, or personalized for a particular customer are not eligible for change-of-mind returns after the customer approves the design or production begins.

This limitation does not apply when a custom or made-to-order product:

• Arrives materially damaged;
• Has a manufacturing defect;
• Is materially different from the approved design or product description;
• Contains an error made by Zees Belts; or
• Is otherwise required to be returnable under applicable law.

1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Inspect the order promptly after delivery. Contact info@zeesbelts.com as soon as possible, preferably within seven calendar days after delivery, if the item is damaged, defective, or incorrect.

Include:

• Order number;
• Customer name;
• Clear description of the problem;
• Photographs showing the complete product;
• Close-up photographs of the affected area; and
• Photographs of the shipping box and packaging if transit damage occurred.

We may request additional photographs or video reasonably necessary to evaluate the issue. We will not require a customer to surrender legally protected refund or dispute rights merely because evidence cannot be provided.

After review, we may offer an appropriate repair, replacement, replacement component, exchange, partial refund accepted by the customer, or full refund.

1. HANDCRAFTED CHARACTERISTICS

Our products may be handcrafted. Minor variations in color, leather grain, polishing, stitching, stone placement, or finishing may occur.

A handcrafted variation is not considered a defect when it does not materially differ from the product description, approved design, stated dimensions, materials, or expected quality.

Material substitutions or significant design changes will not be made without the customer’s approval.

1. RETURN AUTHORIZATION

Do not return a product without written authorization.

To request a return, email info@zeesbelts.com with the order number and reason for the return. If the return is approved, we will provide:

• A return authorization or reference number;
• The correct return address;
• Packaging instructions; and
• Any available shipping-label instructions.

Products sent without authorization may be delayed, refused, or returned to the sender.

1. AUTHORIZED RETURN FACILITY

Approved international returns may be sent to:

Fourzee Sports – Zees Belts Authorized Return Facility
House 798, Street 17, Block C
PWD Housing Society
Islamabad, Pakistan

Do not ship a return to this address until Zees Belts has approved the return in writing. Depending on the customer’s location and circumstances, we may provide a different authorized return destination.

1. RETURN SHIPPING COSTS

For an approved return caused by our error, a confirmed manufacturing defect, an incorrect product, or damage in transit, Zees Belts will provide a prepaid return label when reasonably available or reimburse an approved reasonable return-shipping expense.

For an eligible change-of-mind return, the customer is responsible for tracked return shipping and any applicable import or customs documentation.

Original shipping charges and customer-paid expedited-shipping charges are not refundable for change-of-mind returns.

1. SAFE RETURN PACKAGING

Customers must package authorized returns carefully and use a trackable service. We recommend insurance for high-value returns.

The customer may be responsible for damage caused by inadequate return packaging, except where prohibited by law.

1. EXCHANGES

Eligible standard products may be exchanged subject to availability. The customer may be responsible for return and replacement shipping when the exchange is based on preference rather than our error.

Custom products may be exchanged only when defective, damaged, incorrect, or otherwise approved in writing.

1. FINAL-SALE ITEMS

An item will be treated as final sale only when that condition was clearly displayed on the product page or agreed to in writing before payment.

Final-sale status does not remove rights relating to materially defective, damaged, misdescribed, or incorrect goods.

1. NON-RETURNABLE ITEMS

The following generally cannot be returned for change of mind:

• Customer-approved personalized products;
• Customer-approved custom designs;
• Engraved products;
• Products manufactured to customer-specified dimensions;
• Gift cards; and
• Items clearly identified as final sale before purchase.

1. CUSTOMER RIGHTS

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

1. CONTACT

Hoorz Sports LLC, doing business as Zees Belts
Email: info@zeesbelts.com
Telephone: +1-213-204-1608
Business Correspondence Address: 7201 Stacy Road, McKinney, Texas 75070, United States

REFUND POLICY

Effective Date: September 2, 2026

Zees Belts is owned and operated by Hoorz Sports LLC. Approved refunds for purchases made through zeesbelts.com are issued by Hoorz Sports LLC.

1. REFUND ELIGIBILITY

A refund may be approved when:

• An eligible standard product is returned in accordance with our Returns and Exchanges Policy;
• We cancel an order before fulfillment;
• A product is materially defective, damaged, incorrect, or materially different from the approved design or product description;
• A package is confirmed lost and an appropriate replacement cannot be provided or is declined where the customer is entitled to a refund;
• The customer cancels within the permitted cancellation period; or
• A refund is otherwise required by applicable law.

1. CUSTOM AND MADE-TO-ORDER PRODUCTS

Custom, personalized, engraved, customer-approved, and made-to-order products are not refundable merely because the customer changes their mind after production begins.

Customers remain eligible for an appropriate remedy if the product is defective, damaged, incorrect, or materially different from the approved specifications.

1. RETURN INSPECTION

When a return is required, we will inspect the product after it reaches the authorized return facility.

We will normally notify the customer of approval or rejection within seven business days after receiving and inspecting the return.

If additional information is needed, we will contact the customer using the contact details provided with the order.

1. REFUND METHOD

Approved refunds will normally be returned to the original payment method. We do not normally issue refunds to a different card, bank account, or person.

If the original payment method cannot accept a refund, we will work with the customer and payment provider to determine a lawful alternative.

1. REFUND PROCESSING TIME

After a refund is approved, Zees Belts will normally submit it to the payment provider within seven business days.

The customer’s bank or card issuer may require an additional 5–10 business days, or sometimes longer, to display the refund. This bank-processing period is outside our direct control.

1. SHIPPING CHARGES

Original standard shipping charges may be refunded when the return results from our error, a confirmed defect, an incorrect item, or damage in transit.

Original shipping charges and optional expedited-shipping charges are generally not refundable for a change-of-mind return.

1. PARTIAL REFUNDS

A partial refund may be offered when:

• The customer chooses to keep a product with a minor confirmed issue;
• Part of an order is returned;
• A returned standard item has avoidable damage or missing components caused after delivery; or
• The customer and Zees Belts agree in writing to another reasonable resolution.
• The customer cancels the order after 24 hours of placing the order due to random reasons.

We will not issue a partial refund as a final settlement without clearly communicating the amount and obtaining the customer’s agreement.

1. PROMOTIONAL AND SALE ITEMS

Sale items follow the same policy unless they were clearly marked final sale before purchase.

Promotional discounts are not refunded separately. Any approved refund is based on the amount actually paid for the returned item.

1. GIFT CARDS

Gift cards are not redeemable for cash except where required by law.

1. PAYMENT DISPUTES

Customers are encouraged to contact info@zeesbelts.com before opening a payment dispute so that we have an opportunity to resolve the problem promptly.

Nothing in this policy removes or restricts a customer’s lawful right to contact their card issuer or payment provider.

Customers should not submit duplicate recovery requests by retaining a refund while also pursuing a dispute for the same amount.

1. CONTACT

Hoorz Sports LLC, doing business as Zees Belts
Email: info@zeesbelts.com
Telephone: +1-213-204-1608
Business Correspondence Address: 7201 Stacy Road, McKinney, Texas 75070, United States