FAQs
Frequently Asked Questions
Find answers about Zees Belts products, custom designs, production, payments, shipping, returns and customer support. Zees Belts is a brand operated by Hoorz Sports LLC, the legal seller and merchant of record for purchases completed through zeesbelts.com.
Products and Custom Orders
What does Zees Belts sell?
We sell championship-style belts, personalized awards, display pieces and custom-made championship belts. Product materials, measurements, colors, plate construction and available customization options are described on the applicable product page or written quotation.
Are your products kept in stock or made to order?
Most Zees Belts championship belts are handcrafted and made to order, so they are not ready for immediate shipment. A product genuinely held as finished inventory will be expressly labeled “Ready to ship.” A product labeled “Preorder” is offered before it is available and will show a separate estimated release or dispatch date when applicable.
Can I design my own championship belt?
Yes. Customization may include original wording, names, dates, plate shapes, colors, engraving, leather options, sizing and customer-supplied authorized artwork. Email sales@zeesbelts.com with your requirements, quantity, delivery country and preferred completion date.
Will I receive a design proof?
When a design proof is included with an order, you must carefully review the spelling, names, dates, colors, artwork, layout and specifications. Production normally begins after written approval. Changes requested after approval may increase the price or production time and may not always be possible.
Can I submit a company, team or third-party logo?
You may submit artwork only when you own it or have permission to use it. We may request evidence of authorization and may refuse any design that could violate another party's trademark, copyright or other rights. Zees Belts does not claim affiliation with any league, promotion, team, entertainment company or brand unless an authorized relationship is expressly stated on the applicable product page.
Production and Manufacturing
How long does production take?
Standard production normally takes approximately 15–21 business days after successful payment and any required final design approval. Complex, premium, bulk or highly customized orders may require additional time. Any materially different estimate should be communicated before production.
Where are the belts manufactured?
Products may be manufactured, inspected, packed or dispatched by authorized production and fulfillment partners in Pakistan, including Fourzee Sports. Fourzee Sports is a manufacturing and returns partner; it is not the seller or merchant of record. Hoorz Sports LLC remains responsible for purchases made through zeesbelts.com, including customer service and approved refunds.
Will a handcrafted product look exactly like the photographs?
We aim to produce each item consistently with its description and approved design. Minor differences in leather grain, color, polishing, paint, stone placement or finishing may occur because of handcrafted production and display settings. These variations do not include material substitutions or major changes to an approved design without customer authorization.
Prices and Payments
What currency do you use?
Unless expressly stated otherwise, prices displayed and charged on zeesbelts.com are in United States dollars (USD).
Which payment methods do you accept?
Available payment methods are displayed at checkout and may depend on your country, device and order. Please use only a payment method you are authorized to use and provide accurate billing information.
Who processes my payment?
Hoorz Sports LLC is the merchant of record. Payments may be securely processed by Stripe, PayPal, Shopify Payments or another provider shown at checkout. Zees Belts does not intentionally store complete card numbers or card security codes on its own systems.
How will the charge appear on my statement?
Card purchases made through zeesbelts.com will appear as ZEESBELTS on your card or bank statement. If you do not recognize a charge, contact info@zeesbelts.com before opening a payment dispute so we can investigate promptly.
Why might you request payment or identity verification?
To protect customers and prevent fraud, we may verify billing details, shipping information, payment authorization or other order information. A high-value or unusual order may require additional confirmation before production or shipment. Verification information is requested only when reasonably necessary.
Shipping and Delivery
Is production time included in the delivery estimate?
No. Production time and shipping time are separate. Made-to-order products normally require 15–21 business days of production before dispatch. Shipping transit begins after the finished order has been handed to the courier.
How long does shipping normally take after dispatch?
Estimated tracked transit times after dispatch are generally:
- United States and Canada: approximately 3–7 business days;
- United Kingdom and Europe: approximately 4–10 business days; and
- Other supported destinations: approximately 5–14 business days.
These are estimates rather than guarantees. Customs processing, incorrect addresses, weather, public holidays and carrier disruptions may cause delays.
Which couriers do you use?
Orders may be shipped using DHL, FedEx, UPS or another suitable trackable courier. The selected service may depend on the destination, package dimensions and availability.
Will I receive tracking information?
Yes. We send tracking information to the email address associated with the order after dispatch and once the courier makes tracking available. Please check your spam or junk folder if you do not see the message.
Are customs duties and import taxes included?
Unless checkout expressly states otherwise, international customs duties, import taxes, brokerage charges and similar destination-country fees are not included in the product price. The recipient is responsible for charges imposed by local authorities or the delivery carrier.
Can I change my delivery address?
Contact info@zeesbelts.com immediately. We will try to help, but an address cannot always be changed after production, packing or dispatch. The customer is responsible for providing a complete and accurate delivery address when ordering.
Cancellations and Order Changes
Can I cancel an order?
Contact us as soon as possible. A standard, non-custom order may generally be cancelled before it is packed or dispatched. A custom, personalized or made-to-order product may be cancelled for a full refund only before design approval or production begins. After design approval or production begins, a change-of-mind cancellation may not be accepted because materials and labor have already been committed.
Can I change a custom order after approval?
Contact us immediately. We will confirm whether the requested change is possible. Changes after approval may result in additional charges and production time. We will disclose and obtain approval for any additional charge before proceeding.
How is an accepted cancellation refunded?
An approved cancellation refund is normally submitted by Hoorz Sports LLC to the original payment method. After submission, your bank or payment provider controls how long the credit takes to appear.
Returns, Exchanges and Refunds
Can I return a standard product?
An eligible standard product that was not customized, personalized, specially manufactured or marked final sale may generally be returned within 30 calendar days after confirmed delivery. The product must be unused, unworn and returned with its included components and packaging. Written return authorization is required before shipping anything back.
Can I return a custom or made-to-order product?
A customer-approved custom, personalized or made-to-order product is not normally returnable merely because the customer changes their mind after production begins. This does not remove remedies for a product that arrives materially damaged, defective, incorrect or materially different from the approved design or description.
What should I do if my order arrives damaged or incorrect?
Contact info@zeesbelts.com as soon as possible, preferably within seven calendar days after delivery. Include your order number, a description of the issue, photographs of the complete product and close-up photographs of the affected area. Include photographs of the box and packaging when shipping damage is involved, and retain the product and packaging while the claim is reviewed.
Where should I send an approved return?
Do not return a product without written authorization. Depending on the order and location, an approved return may be directed to the following facility or another address provided in writing:
Fourzee Sports – ZeesBelts Authorized Return FacilityHouse 798, Street 17, Block C
PWD Housing Society
Islamabad, Pakistan
Fourzee Sports receives authorized returns as a service partner. Hoorz Sports LLC remains responsible for determining and issuing approved refunds for purchases made through zeesbelts.com.
Who pays return shipping?
For an approved return caused by our error, a confirmed manufacturing defect, an incorrect product or transit damage, Zees Belts will provide a prepaid label when reasonably available or reimburse an approved reasonable return-shipping expense. For an eligible change-of-mind return, the customer is responsible for tracked return shipping and applicable customs documentation.
How long do refunds take?
After approval, Hoorz Sports LLC normally submits the refund to the original payment method within seven business days. The customer's bank or card issuer may require an additional 5–10 business days, or sometimes longer, to display the credit.
Customer Support and Business Information
How can I contact Zees Belts?
Customer service: info@zeesbelts.com
Custom orders: sales@zeesbelts.com
Telephone: +1-213-204-1608
We aim to respond to customer-service inquiries within two business days.
What is the legal business behind Zees Belts?
Hoorz Sports LLC
Merchant of record for Zees Belts
7201 Stacy Road
McKinney, Texas 75070
United States