Returns and Exchanges Policy

Effective date: September 2, 2026

This policy applies to purchases made through zeesbelts.com. ZeesBelts is a brand operated by Hoorz Sports LLC, the merchant of record.

1. Standard, Non-Custom Products

A standard product that was not customized, personalized, engraved, specially manufactured, or marked final sale may be returned within 30 calendar days after confirmed delivery if:

• The product is unused and unworn;
• It remains in substantially the same condition in which it was received;
• All included accessories and packaging are returned;
• There is no damage caused after delivery; and
• The customer obtained written return authorization before sending it.

2. Custom and Made-to-Order Products

Products manufactured, engraved, sized, colored, plated, designed, or personalized for a particular customer are not eligible for change-of-mind returns after the customer approves the design or production begins.

This limitation does not apply when a custom or made-to-order product arrives materially damaged, has a manufacturing defect, is materially different from the approved design or description, contains an error made by ZeesBelts, or must otherwise be returnable under applicable law.

3. Damaged, Defective, or Incorrect Products

Inspect the order promptly. Contact info@zeesbelts.com as soon as possible, preferably within seven calendar days after delivery, if the item is damaged, defective, or incorrect.

Include the order number, customer name, a clear description, photographs of the complete product and affected area, and photographs of the box and packaging if transit damage occurred.

After review, we may offer an appropriate repair, replacement, replacement component, exchange, mutually accepted partial refund, full refund, or another remedy required by law.

4. Handcrafted Characteristics

Minor variations in color, leather grain, polishing, stitching, stone placement, or finishing may occur. A minor handcrafted variation is not considered a defect when it does not materially differ from the description, approved design, stated dimensions, materials, or expected quality.

5. Return Authorization

Do not return a product without written authorization. Email info@zeesbelts.com with the order number and reason for return.

If approved, we will provide a return reference, correct return address, packaging instructions, and any available shipping-label instructions.

6. Authorized Return Facility

Approved international returns may be sent to:

Fourzee Sports – ZeesBelts Authorized Return Facility
House 798, Street 17, Block C
PWD Housing Society
Islamabad, Pakistan

Do not ship to this address until ZeesBelts approves the return in writing. We may provide a different authorized destination depending on the circumstances.

7. Return Shipping Costs

For an approved return caused by our error, a confirmed manufacturing defect, an incorrect product, or transit damage, ZeesBelts will provide a prepaid label when reasonably available or reimburse an approved reasonable return-shipping expense.

For an eligible change-of-mind return, the customer is responsible for tracked return shipping and applicable customs documentation. Original and expedited shipping charges are not refundable for change-of-mind returns.

8. Return Packaging

Authorized returns must be packaged carefully and sent using a trackable service. Insurance is recommended for high-value returns. The customer may be responsible for damage caused by inadequate return packaging, except where prohibited by law.

9. Exchanges

Eligible standard products may be exchanged subject to availability. The customer may be responsible for return and replacement shipping when an exchange is based on preference rather than our error.

Custom products may be exchanged only when defective, damaged, incorrect, or otherwise approved in writing.

10. Final-Sale and Non-Returnable Items

An item is treated as final sale only when that condition was clearly displayed or agreed before payment. The following generally cannot be returned for change of mind:

• Customer-approved personalized or custom products;
• Engraved products;
• Products made to customer-specified dimensions;
• Gift cards; and
• Items clearly identified as final sale before purchase.

Final-sale status does not remove rights relating to materially defective, damaged, misdescribed, or incorrect goods.

11. Customer Rights

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

12. Contact

Hoorz Sports LLC – merchant of record for ZeesBelts
Email: info@zeesbelts.com
Telephone: +1-213-204-1608
Business correspondence address: 7201 Stacy Road, McKinney, Texas 75070, United States