Cancellation and Order Changes Policy

Effective date: September 2, 2026

Many ZeesBelts products are made specifically for the customer. Customers should review their orders carefully before approving a design or allowing production to begin.

1. Cancelling a Standard Product

An order for a genuinely in-stock, non-custom product may be cancelled for a full refund before dispatch. Once dispatched, it must be handled under our Returns and Exchanges Policy.

2. Cancelling a Custom or Made-to-Order Product

A custom or made-to-order product may be cancelled for a full refund if:

• The request is received within 24 hours after purchase;
• The customer has not approved the design; and
• Production has not started.

Once the customer approves the design or production begins, the order cannot normally be cancelled for change of mind because materials and labor have been committed specifically to it.

This does not affect rights relating to defective, damaged, incorrect, or materially misdescribed products.

3. Requesting Cancellation

Email info@zeesbelts.com with “Cancellation Request” in the subject line and include:

• The order number;
• Customer name;
• Email address used for the order; and
• Reason for cancellation.

Cancellation is not confirmed until ZeesBelts provides written confirmation.

4. Order Changes

Customers may request changes to spelling, artwork, colors, materials, dimensions, shipping address, or other specifications before design approval and production.

A requested change may affect the price or production schedule. We will disclose any additional charge before proceeding.

Changes requested after approval or production begins may be declined or may require additional payment and production time.

5. Design Approval

The customer is responsible for checking names, dates, spelling, logos, colors, dimensions, layout, and custom details before approval.

An error visible in the approved proof is not normally grounds for cancellation unless ZeesBelts manufactured something materially different from that approval.

6. Cancellation by ZeesBelts

We may cancel an order if:

• Payment cannot be verified;
• Fraud is reasonably suspected;
• A requested design may violate law or third-party rights;
• The product cannot be manufactured safely or as described;
• Required approval is not received; or
• A pricing, material, or inventory error prevents fulfillment.

If we cancel before fulfillment, Hoorz Sports LLC will refund the applicable amount paid for the unfulfilled product.

7. Contact

Hoorz Sports LLC – merchant of record for ZeesBelts
Email: info@zeesbelts.com
Telephone: +1-213-204-1608