Refund Policy
Overview: At Zees Belts, we are dedicated to ensuring the utmost satisfaction with our custom-made and TV-seen championship belts. Understanding that circumstances may vary, we offer a comprehensive refund policy.
Refund Eligibility Criteria:
- Customers are entitled to request a refund within 30 days following the delivery of the product
- The product must be returned in its original condition and packaging to qualify for a refund.
- Requests for refunds beyond 30 days post-delivery will not be entertained.
- Buyer will pay the return shipping cost as according to the refund eligibility criteria.
Refund Procedure:
- Customers seeking a refund should reach out to our customer support team, providing relevant order details.
- Upon receipt and inspection of the returned item, we will communicate the outcome of the refund request.
- Approved refunds will be processed promptly, and a credit will automatically be applied to the original payment method within a specified timeframe.
Return Policy
Return Guidelines:
- Our return policy permits the return of physical products within a 30-day period from the date of receipt.
- There will be a restocking fee of 45% if the item is not in stock and manufactured individually for the customer who is claiming refund/return.
- Items must be in an unused state, and maintain their original condition and packaging to be eligible for return.
- Shipping costs for returning items will be borne by The Customer.
Return Process:
- To initiate a return, Customer must pay for the return shipping.
- All returns must be shipped back using DHL Express, FedEx or UPS, aligning with our delivery standards.
Delivery Policy
Geographical Coverage:
- We offer delivery services to the USA, Canada, UK, Australia, and various countries across Europe.
- DHL Express is our exclusive shipping partner, ensuring fast and secure transit of your orders.
Estimated Delivery Times:
- Delivery durations vary based on the destination. Estimated times for your specific location are available on our website.
Privacy Policy
Commitment to Privacy: Zees Belts values your privacy. This policy outlines our practices regarding the collection, use, and protection of your personal information.
Collection of Information:
- We collect personal data necessary for order processing, including your name, address, and payment information.
- This information is used exclusively for order fulfillment and to enhance your experience with our services.
Data Protection:
- We implement advanced security measures to safeguard your personal data against unauthorized access.
- Your personal information will not be sold, exchanged, or disclosed to any third parties without your consent.
Consent and Policy Changes:
- By utilizing our website, you agree to our privacy policy.
- Any amendments to our privacy policy will be promptly reflected on this page.
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Cancellation Policy
Cancellation Time Frame:
- Orders can be cancelled without charge within 24 hours of placement.
- After 24 hours, there will be a restocking fee charges.
Cancellation Process:
- To cancel, contact our customer service with order details.
Refunds:
- Full refunds for cancellations within 24 hours; processed to the original payment method.
Exceptions:
- Custom-made items already in production may not be eligible for cancellation.
Policy Changes:
- Zees Belts may update this policy; changes effective upon website posting.